Helpdesk systems

Implementing Helpdesk systems, and supporting companies in improving operations of their IT departments is the second pillar of our company.

We specialize in OTRS (Open Trouble Ticket System). It is the most advanced (as far as we know) Open Source Helpdesk solution in the world.

OTRS is fully compliant with the best practices recognized by the ITIL standard.

Currently there are over 70,000 working OTRS installations all over the world.
 

Services that we provide:

  • consulting and training
  • professional system deployment
  • customizing the system to customer needs
  • if needed – creating additional functionality, and integration with external systems
  • commercial support

 

For more information about OTRS and services that we provide please visit www.otrs.pl.